79Bike UAE – Service Policy

Transparent timelines. Clear expectations. Professional EV service.

79Bike UAE provides certified servicing, diagnostics, and repairs for 79Bike Falcon Pro and Falcon GT models through our in-house STRYKE Service Center in Dubai. All repair timelines below are estimates and may vary depending on service queue, complexity, and spare parts availability.

1. Quick Repairs / Consumables

Estimated Completion: Within 24 hours

Includes fast, routine service tasks:

• Initial diagnostics and mechanical inspection
• Tire / inner tube replacement
• Brake pad replacement, brake line adjustment, calibration
• Handlebar and frame alignment
• Tightening of bolts, joints, and structural fasteners
• General cleaning and safety check
• Installation of basic electrical accessories (displays, switches, light controls)

2. Standard Repairs

Estimated Completion: Within 2–3 working days

For moderate mechanical or electrical repair work:

• Replacement of structural components (swing arm, fork, suspension, steering pole, crossbeam)
• Diagnosis and repair of standard electrical systems
• Replacement of lighting components (headlight, brake light, indicator units)
• Voltage regulator, junction box, or ignition system repairs
• Intermediate mechanical adjustments affecting performance

3. Major Repairs / Warranty Repairs

Estimated Completion: Within 4 working days

For advanced diagnostics and high-complexity service work:

• Complete battery diagnostics and servicing
• Electric motor replacement
• Controller replacement and system recalibration
• Full road test, safety verification, performance testing
• Warranty assessment and processing (if eligible)

Important Notes

• All durations are approximate and depend on queue volume and spare parts availability.
• Warranty eligibility is confirmed only after full inspection by certified technicians.
• Customers will receive WhatsApp or phone notifications when bikes are ready.
• Non-warranty repairs begin only after customer approval.