79Bike UAE – Frequently Asked Questions (FAQ)

Official UAE Agent – STRYKE Trading LLC
1. Are you the official distributor of 79Bike in the UAE?

Yes. STRYKE Trading LLC is the exclusive and official agent of 79Bike in the United ArabEmirates.All our motorcycles come with genuine components, UAE-valid warranty, and full after-sales support.
2. Where are you located?

Dubai, United Arab Emirates.Our showroom and service center operate under STRYKE Trading LLC.You can find our full location and Google Maps link on the Contact page.
3. What models do you sell?

We are the official distributor for the:

  • 79Bike Falcon Pro
  • 79Bike Falcon GT

All units are backed by UAE warranty, genuine spare parts, and certified service support.
4. Do the bikes come with warranty?

Yes. Official UAE warranty includes:

  • Motor: 12 months
  • Controller: 12 months
  • Battery: 12 months
  • Frame: 36 months

Warranty applies only to bikes purchased from STRYKE Trading LLC or authorized UAEpartners.Full details are in our Warranty Policy.
5. Do you provide spare parts and servicing?

Yes.

We stock all major spare parts for Falcon Pro and Falcon GT, including:

  • Motors
  • Controllers
  • Batteries
  • Tires, brake pads, chains, sprockets
  • Plastics, suspension parts, and hardware

All service, diagnostics, warranty repairs, and upgrades are performed at the STRYKE ServiceCenter in Dubai.
6. Can I book a test ride?

Yes.

Contact us on WhatsApp to schedule a test ride:

+971 52 983 7458
7. Do I need a license to ride a 79Bike?

79Bike models are electric dirt motorcycles, intended for off-road and designated ridingareas.

Riders must follow all UAE laws and local regulations.
8. What is the maximum range?

Both models can achieve:

Up to 120 km of riding range (ideal conditions)
Actual range varies by:

  • Speed
  • Rider weight
  • Riding style
  • Terrain
  • Tire pressure
  • Temperature

Sustained high-speed riding reduces range.
9. What is the top speed?
  • Falcon Pro: Up to 85 km/h
  • Falcon GT: Up to 95 km/h

Speeds depend on weight, terrain, and battery state.
10. How long does the battery take to charge?

Using the original 79Bike charger:
Full recharge: 3–4 hours
Fast chargers or non-original chargers are not allowed and void warranty.
11. Can I ride in the rain or through water?

No.
The bikes are not designed for:

  • Heavy rain
  • Deep puddles
  • Wet sand
  • Water crossings
  • Pressure washing

Water intrusion voids warranty.
Light splash/dust in UAE conditions is acceptable, but avoid water contact with electrical
components.
12. How long does delivery take?

UAE domestic delivery:

  • 1–2 business days after dispatch
  • Customers receive tracking details or WhatsApp updates

Orders ship from our Dubai warehouse.
13. Do you offer store pickup?

Yes.

  • • Ready within 24 hours
  • • Held for 7 days after notification
  • • Fully assembled motorcycles must be collected in person
14. What payment methods do you accept?

We accept:

  • Credit/debit cards
  • Cash on pickup (selected orders)
  • Bank transfer
  • Tabby installments
  • Tamara installments
15. What is your return policy?

Returns are accepted only if:

  • The product is unused and unassembled
  • Returned within 2 days
  • In original packaging with all accessories
  • With valid invoice

Used or assembled motorcycles cannot be returned.
See the Refund Policy for full details.
16. What is not covered by warranty?

Not covered:

  • Water damage
  • Accidents or impacts
  • Stunts, jumps, or racing
  • Modifications or tuning
  • Battery misuse or improper charging
  • Wear-and-tear items
  • Repairs performed outside STRYKE

Full list available in the Warranty Policy.
17. What should I do if my bike has a problem?

Contact us immediately via WhatsApp:
+971 52 983 7458
Provide:

  • Name
  • Order number
  • Serial number
  • Photos/video of issue

We will arrange inspection at STRYKE Service Center.
18. Do you offer upgrades or tuning?

We offer:

  • Tire upgrades
  • Suspension tuning
  • Brake upgrades
  • Chains and sprockets
  • Seat, grip, and protection accessories

We do not offer controller tuning, aftermarket batteries, or voltage modifications (these void
warranty).
19. How often should I service the bike?

Recommended maintenance:

  • Bolt check every 1–2 rides
  • Chain lubrication every 2–3 rides
  • Brake pads check every 100–200 km
  • Full inspection every 1–2 months
20. How do I care for the battery?

Basic guidelines:

  • Use original charger only
  • Charge in cool, dry place
  • Do not leave charging unattended
  • Never charge when the battery is hot
  • Avoid full discharge (below 20%)
  • Store at 30–70% if unused
  • Keep away from moisture and heat

A complete Battery Safety Guide will be published separately.
21. Do you ship internationally?

Yes — international shipping is available on request.

For quotations, contact:
📧 info@79bikeuae.ae
📞 WhatsApp: +971 52 983 7458
Shipping rates, customs duties, and transit times vary by destination.
22. Do you sell spare batteries?

Yes, depending on availability.
Please contact us to check stock and pricing.
23. Can I use Surron or Talaria parts on a 79Bike?

Most third-party parts are not compatible, and modifying electrical systems may void warranty.
Always check with us before installing a non-original component.
24. Do you offer store pickup?

Yes. Installments available through:

  • Tabby
  • Tamara

Subject to approval by their platforms.
25. Do you have a service queue?

Yes. Typical timelines:

  • Quick repairs: 24 hours
  • Standard repairs: 2–3 days
  • Warranty repairs: up to 4 days

Peak season may require more time.