Privacy Policy

79bikeuae.ae — Operated by STRYKE Trading LLC

This Privacy Policy explains how STRYKE Trading LLC (“we”, “us”, “our”), the official agent of 79Bike in the UAE, collects, uses, stores, and protects your personal information when you visit or use 79bikeuae.ae or interact with us through any digital platform, including Instagram, WhatsApp, phone calls, or in-store visits.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Full name
Phone number
Email address
Delivery address
Personal identification details (for warranty activation)
Payment information (processed securely by external gateways)
Messages sent via WhatsApp, forms, social media, or Instagram/TikTok ads

1.2 Automatically Collected Information

IP address
Device type
Browser type
Pages visited
Time spent on the website
Referral source
Demographic and interest data (Google Analytics, Meta Pixel, etc.)

1.3 Order & Service Information

Product details
Serial/chassis number
Warranty registration details
Service history
Photos/videos submitted for support

2. How We Use Your Information

We use your data strictly for providing, improving, and supporting our services, including:

Processing and fulfilling orders
Scheduling deliveries and test rides
Activating product warranty
Responding to inquiries on WhatsApp or social media
Providing technical support and after-sales assistance
Improving website performance and user experience
Marketing communications (if consented)
Fraud prevention and security
Compliance with UAE laws

We do NOT sell your personal data to any third party.

3. Sharing Your Information

3.1 Third-Party Service Providers

We may share your data only when necessary for operations, including:

Delivery companies
Payment processors
Customer service / CRM tools
Analytics and advertising platforms (Google, Meta, TikTok)
Warranty and technical support with 79Bike HQ (if required)

3.2 Legal Requirements

We may disclose information if required by:

UAE authorities or law enforcement
Legal investigations
Regulatory compliance (customs, warranty verification)

All partners must meet confidentiality and data protection standards.

4. Cookies & Tracking Technologies

We use cookies and tracking tools to:

Analyze website traffic
Improve marketing performance
Provide personalized recommendations

You may disable cookies, but some website features may not work properly.

5. Data Storage & Security

We protect your data using:

Encrypted storage
Restricted employee access
Secure payment processing through approved UAE gateways
Regular system audits

We never store credit card details on our servers.

6. Retention of Personal Data

We retain your information only as long as necessary for:

Order processing
Warranty support
Legal obligations
Accounting and audit compliance

You may request deletion of your data at any time (see Section 8).

7. Marketing Communications

If you provide WhatsApp, email, or social media contact details, you may receive:

Promotions
Product updates
Service reminders
New model announcements

You can opt out at any time by contacting us.

8. Your Rights (UAE & International Standards)

You have the right to:

Access your personal data
Request correction or updates
Request deletion (“Right to be Forgotten”)
Request a copy of your stored data
Withdraw consent for marketing

To exercise your rights, contact:
info@79bikeuae.ae or +971 52 983 7458

9. Minors

We do not knowingly collect data from individuals under 18. If you believe a minor has provided information, please notify us for deletion.

10. Changes to This Policy

We may update this Privacy Policy. Updates will be posted here with a revised “Last Updated” date.

11. Contact Information

STRYKE Trading LLC
Official UAE Agent of 79Bike
Dubai, United Arab Emirates
Email: info@79bikeuae.ae
Phone: +971 52 983 7458
Website: 79bikeuae.ae